General Terms and Conditions
📜 General Terms and Conditions – Animalio
Welcome to Animalio! These general terms and conditions apply to all purchases in our webshop and ensure transparency, clarity and trust between you and us.
🏢 1. Company details
Animalio is a brand managed by [Animalio], located in Europe , 3550 Heusden-Zolder Belgium , with company number [your company number].
If you have any questions, please contact us at contact@animalio.eu
💳 2. Orders & Payment
By placing an order, you agree to the sale of the selected items under these terms and conditions.
All prices include VAT and are shown in Euro (EUR), unless otherwise stated.
We accept secure payments via credit card, debit card and other payment options listed on the checkout page.
🚚 3. Shipping & Delivery
We aim to process and dispatch all orders within 1–2 business days .
The estimated delivery time is 2-8 working days , depending on the country of delivery.
Unforeseen delays (such as customs, holidays or weather conditions) can occur — we will always keep you informed.
🔁 4. Returns & Refunds
You have the right to return your order within 14 days of receipt, in accordance with European consumer law.
Returned items must be unused, in original condition and in the original packaging.
Return costs are at your own expense, unless the error lies with us.
Please read our full returns policy for more information.
⚠️ 5. Liability
Animalio is not responsible for delays or non-deliveries caused by force majeure or third party logistics parties.
Damage resulting from improper use of the product is the responsibility of the customer.
🔒 6. Privacy & Data Protection
We value your privacy. Please read our full [Privacy Policy] to understand how we collect, use and protect your personal information.
📬 7. Contact
For questions, complaints or more information you can contact us via:
📧 contact@animalio.eu
📍 3550 Heusden-Zolder, Belgium
If you agree to this, you can shop safely and with confidence at Animalio.
Thank you for your trust in our webshop 🐾
